FAQ

Order Cancellations
For items in-stock, you may request a cancellation before the item has been shipped. 
Due to the exclusive nature of limited edition records, once an item has been shipped, ALL SALES ARE FINAL and no refund will be issued.

Pre-orders may be cancelled within 7 days from the date of purchase for a full refund.

 

Address Change Requests

We understand things change and we want you to have our product just as much as you do! If you are planning on moving, please let us know as soon as possible so we can update the order. 

Please keep in mind that you are still responsible for changing your default address for future orders under your account because Shopify does not automatically do that for us. Any delays or shipments sent to the wrong address from failure to do the above are the customer's responsibility. We would do our best to work with you and even hold your item, if it is returned to us but you will be responsible for additional shipping/customs charges.

 

Damages and Issues
We package all of our orders with the utmost care to ensure that your order arrives in the best possible condition; however, sometimes things happen en route that are out of our control.  Please inspect your order upon receipt and contact us within 72 hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may request images or additional information regarding the damage/issue.

While we will do our best to replace items damaged in mail, please do keep in mind that it may not always be possible with every order depending on item availability.

MEDIA MAIL: One of the issues we have seen every now and then with this option is the way the packages are handled in transit. This is the cheapest option and is often treated that way by the mail service. If there is any concern for damage in transit, please pick a different option that provides shipping insurance. We will try our best to work with you but it will depend on a case by case basis if a package is mailed via this option.

If there is a problem with your order, please contact us at info@mangomagerecords.com

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

International Shipping & Customs

Any customs or import charges will be the sole responsibility of the customer.  Unfortunately, due to changes with VAT, we are unable to offer shipping to the UK at this time.  However, we hope to be able to offer those services to our friends in the UK in the near future in addition to working with distributors like Black Screen Records.

 

Shipping Method

We currently use USPS as our main method of distribution.  If any other shipping options are available, they will be listed at the time of checkout.

 

 

TL;DR

No preorder cancellations after 7 days.

No cancellation of in-stock items after shipment.

No refunds for damaged items after 72 hours of delivery.

No BREXIT mailing but Black Screen Records may carry some copies.

Media mail is default, pick another option that has insurance if worried about damage in transit.

Tell us about your move so your order is sent to the new address, then change your default address under your profile.